You settle down to watch a movie at a popular cinema hall and as the movie begins, the theatre staff walks in, notepads in hand, to take down food orders. Even if you decide not to order anything, the person next to you flips through the menu, asks about the dishes, requests for add-ons and the conversations go on. Now you are trying hard to concentrate on the film as images of waffles, hotdogs and pizzas float around in you mind. Sounds familiar?
With cinema halls in the NCR expanding their food menu to include main course, meal-size dishes, most moviegoers now don't feel the need to stop at the food court before or after the show. Cinema owners in the city tell us that they have realized that customers' movie-going experience can be more than just what happens on the big screen.
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Sushi, Japadogs, sigri murgh tikka - they have it all
There was a time when going out for a movie also included stopping for dinner before or after the show. But in the last few years, cinemas halls have modified their menus to the extent that they are now at par with restaurants in terms of quality and variety.
For instance, PVR has a menu with about 100 -120 food items, including sushi and drinks. Talking about the Gold Class menu, the theatre chain's chef, Mayank Tiwari, says, "We have classified the food into sections like 'with finger', 'with fork', and also, for Gold Class, we have items like Japanese hot dogs, idli chaat and desserts. Since the food is served inside the theatre, we ensure that it doesn't have a strong aroma. The whole idea is to provide the facilities of a restaurant in the cinema hall, and to also ensure that the food is convenient to eat while watching a movie. This way, the guests don't need to eat at food courts before or after the movie."
While the Gold Class menu offers gourmet salads, shrimp rolls, salmon, hand-tossed pizzas, sigri murgh tikka, mezze and kebabs, the premiere class menu isn't limited to popcorn and sandwiches either. You can get thin crust pizzas, hot dogs and a variety of pasta dishes. Even the regular menu in multiplex chain offers a huge variety, with live food counters as well as packed items.
Daizy Lal, COO, INOX Leisure Limited, says, "Food and beverages in cinemas have gone to a level where mushroom and pesto sandwiches have replaced the typical paneer, chutney or cheese sandwiches. There are mo re options available in the fresh food category. Even healthy food like edamame, steamed momos and corn, besides, wraps, pizzas, pastas and tortillas, is quite popular."
Gautam Dutta, CEO, PVR Cinemas, says, "Movie halls are rejuvenation centres, like spas. So we wanted to provide more. When we expanded our Gold Class menu to pastas, pizzas and momos, we were not sure whether people would like it, but they did. Then we expanded the same menu to the regular class. For Director's Cut, we have fine dining options with dishes like sushi. We might introduce them in the regular class as well."
Eliminating the food court stop
Talking about the 'restaurants in theatres', Devang Sampat, chief of strategy, Cinepolis, says, "By expanding the menu, cinemas have almost put an end to people skipping food in theatres and going to food courts." Tinku Singh, group president, SRS Cinemas, adds, "PVR started this trend when they brought the hospitality guys into the ci nema industry. Over the years, the trend caught on, and now most cinemas hire people from the hospitality industry. The menus have evolved and offer gourmet food and drinks. The customer is pampered because we know that it's not just the movie, but the entire experience that they are spending money on."
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Food prices depend on location
Cinema hall managers and chefs tell us that moviegoers do not mind spending on food if the quality is at par with restaurants. And if you are wondering why the same pizza costs more in a Vasant Kunj or a Gurgaon theatre than in Noida, then the reason is the location, rather than food quality. The rate of the dishes and the menu of a branch is decided according to its location.
Tinku Singh explains, "We believe that if a person is spending `200 on a ticket, he/she can spend Rs400 on food, and if he/she is buying a ticket for Rs1,000 he/she can easily spend Rs800 on food. Whenever multiplex chains decide to introduce a new item, they keep in mind the location as well. A Rs400-500 burger can be sold in a Saket theatre, but not in Ghaziabad's cinema halls. In Gurgaon, you can introduce international dishes and can be assured that they will find takers." In cinemas like PVR, which have a Gold Class section, the price of food items is significantly higher than that in the premiere class. The dishes are also different.
Is the food overpriced?
No, it is not, say cinema owners. Yogesh Raizada, corporate head, Wave Cinemas, says, "The food items in cinemas are not expensive. If you compare the rate of a sandwich at a cinema hall with a popular coffee chain, you'll find we sell it at a lower price."
Other cinema owners also insist that their menus are not overpriced, but are at par with any good restaurant. A cinema manager from BIG Cinemas says, "You will get a thin crust pizza at Rs300 in a cinema hall, while the same pizza from a popular pizza chain will cost you a lot more. So where is the overpricing? "
40% of the overall profit of cinema halls comes from food and beverages
While cinemas are expanding their menus and hiring hospitality staff to give customers a wholesome experience, they also make significant profits from it. Cinemas have to share ticket sale profits with the films' production houses, but they get to keep almost all the profit from selling food and drinks.
An industry insider tells us, "The profit from food and drinks is far higher than from the tickets sold. For every ticket sold, a cinema hall gets only 25% of the profit, while for food and beverages, the profit is around 50%."
Another industry rep says, "Without food and beverages, there would be no theatre business. The food business in cinemas is better than in a restaurant, because in a restaurant, you can't ask your customer to leave after they are done eating. But in cinema halls, they won't stay after the movie."
Cheap shows mean high F&B sale You go for a movie expecting to buy the ticket for `250, but due to slashed rates, the ticket is for just `90. What will you do with the leftover money? Save? Most people won't. Cinema hall managers and staff tell us that food orders are higher during cheap shows, and as one manager puts it, "Delhi might mind spending on movie tickets, but when it comes to food, koi chance hi nahi."
A staff member at a cinema hall in Delhi adds, "Delhiites love to eat, and when they eat out, they want good food, fast delivery and good service. We provide all of that at our cinema halls and so people don't mind splurging. But if the ticket is expensive, they will think ki kaafi kharcha ho gaya, bahar kabhi aur kha lenge. However, if the ticket is cheap, then they will spend more on food without thinking twice. Which is why, for tax-free shows in Noida and Ghaziabad, the food sale would be higher."
Navratna Gupta, an IT professional, says, "I went to watch a movie last week which was tax-free in Noida. The usual weekend rate for the movie was Rs1,000, but because it was tax-free and it was a weekday, I got the tickets for `330. So I ordered two dishes and a coffee, and ended up spending Rs1,000 for the whole outing." Vidya Gaur, a movie buff, says, "If you time it right and chose the location wisely, you can pay less for the ticket and buy good food with what you save. You will end up spending more on food than on the ticket, but it is still a good deal."
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